- 30 days from delivery to request a return. Email info@happypawsco.co with your order number before sending anything — items sent without authorization can't be processed.
- Items must be unused, in original packaging. For hygiene reasons we can't accept used grooming products, opened balms, or used bedding unless defective.
- Return shipping: paid by customer for change-of-mind returns; we'll provide the return address (the return address is provided by email and may be outside the US). Paid by us if the item is defective, damaged or wrong.
- Damaged/defective/wrong item: email photos within 7 days of delivery; we'll send a replacement or full refund — usually no return needed.
- Refunds: issued to the original payment method within 5–10 business days after we receive/inspect the return.
- Cancellations: possible until the order ships (usually within 24 h).
- Exchanges: place a new order and return the original.
